SmallBizGenius Analysis
Campsaver receives mixed reviews, with customers frequently praising deep discounts but also reporting issues with shipping delays, order cancellations, and inconsistent customer service. While some customers have positive experiences, a significant number report problems that impact overall satisfaction.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery
3.5/10Many reviewers report significant delays in shipping, with orders often taking weeks or even months to arrive. Some customers also mention paying for expedited shipping but not receiving it, or having their orders shipped to the wrong address despite updating their information.
42 reviews mention thisCustomer Service
4.0/10Customer service experiences are mixed, with some reviewers praising helpful and friendly representatives, while many others report unresponsiveness, difficulty reaching support, and unhelpful or combative interactions. Some customers also mention being given conflicting information or promises that are not fulfilled.
38 reviews mention thisOrder Cancellations & Backorders
3.0/10A significant number of reviewers report having their orders cancelled, often without explanation or after a long waiting period. Many customers also experience items being placed on backorder shortly after ordering, with no clear timeline for when the items will be available.
25 reviews mention thisPricing & Value
8.5/10Reviewers frequently praise Campsaver's competitive pricing and deep discounts, often finding items at significantly lower prices than other retailers. These deals are a major draw for customers, but are sometimes offset by other negative experiences.
20 reviews mention thisReturns & Refunds
3.0/10Several reviewers report difficulties with returns and refunds, including delays in processing refunds, being denied refunds for defective items, and having to pay for return shipping in some cases. Some customers also mention issues with items being deemed non-returnable despite order confirmations stating otherwise.
15 reviews mention thisProduct Availability & Accuracy
4.0/10Some reviewers report ordering items that were advertised as in stock but later found to be unavailable, or receiving the wrong item altogether. This leads to frustration and additional delays in receiving the correct product.
12 reviews mention thisPros & Cons
What Customers Love
"Got a fancy backpack for 100 bucks less than retail value."
"Excellent customer service! Thank you camp saver. Highly recommend this store!"
"First item arrived very fast, a beautiful backpack."
"Great return/exchange policies: Ordered a pair of climbing shoes, but they turned out to be a tad too big. No prob, shipped back to Campsaver on their own dime."
"I’ve bought a ton of backpacking gear from them."
Common Complaints
"Ordered a bike box with express shipping (~$290 + $60 shipping), 8 working days later and they are still "processing" the order."
"Worst customer service: Advertised product they didn't have in stock."
"Ordered an in stock item that was then conveniently on back order shortly after."
"This company does not stand by the products they sell, even if they are found to be defective when put to use."
"Advertised product they didn't have in stock."
Common Questions About Campsaver
Answers derived from customer review patterns
Is Campsaver legit and trustworthy?
Campsaver's legitimacy is questionable due to a high number of negative reviews citing issues with shipping, order cancellations, and customer service. While some customers report positive experiences with deep discounts and timely delivery, many others describe significant problems that raise concerns about the company's reliability. The inconsistent nature of these experiences suggests that while Campsaver is a real business, its operational practices may not be consistently trustworthy. Potential customers should proceed with caution and be prepared for potential issues.
Based on 45 reviewsDoes Campsaver have good customer service?
Campsaver's customer service receives mixed reviews, with some customers praising helpful and friendly representatives, while many others report difficulties reaching support and receiving unhelpful or combative interactions. Many reviewers mention long wait times, unreturned calls, and conflicting information from different representatives. The inconsistency in customer service quality makes it difficult to rely on Campsaver for resolving issues quickly and efficiently. Customers should be aware that they may encounter challenges when seeking assistance.
Based on 38 reviewsIs Campsaver worth it for small business?
For small businesses, Campsaver's inconsistent service and frequent order issues make it a risky choice. While the potential for deep discounts may be attractive, the unreliability in order fulfillment and customer service could lead to delays and disruptions that are unacceptable for business operations. The risk of order cancellations, shipping delays, and difficulties resolving issues with customer service may outweigh the potential cost savings. Small business owners should carefully consider these factors before relying on Campsaver for their supplies.
Based on 20 reviewsWhat is Campsaver's return policy like?
Campsaver's return policy is stated as a 30-day window, but many reviewers report difficulties with returns and refunds. Some customers mention being denied refunds for defective items, experiencing delays in processing refunds, or having to pay for return shipping. Others report issues with items being deemed non-returnable despite order confirmations stating otherwise. These inconsistencies suggest that Campsaver's return policy may not be consistently honored, and customers should be prepared for potential challenges when attempting to return items.
Based on 15 reviewsWhy do Campsaver orders get cancelled?
Campsaver orders are frequently cancelled due to issues with product availability, pricing discrepancies, or internal errors. Many reviewers report ordering items that were advertised as in stock but later found to be unavailable, leading to order cancellations. Others mention receiving notifications that their orders were cancelled due to pricing errors on the website. These cancellations often occur without clear explanation or after a long waiting period, causing frustration and inconvenience for customers.
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